Refund Policy
Welcome to ClearMarket! We value your support and strive to ensure that you are entirely satisfied with your purchases. This refund policy outlines how we handle refunds and returns for orders placed on clearmarket.site. Please read it carefully to understand your rights and our obligations.
Your Right to Cancel
You have the exclusive right to cancel your order within 2 hours of placing it, given that preparation has not started. If you wish to cancel your order after the preparation has begun, please understand we may not be able to offer a refund.
Incorrect or Damaged Goods
If you receive an incorrect or damaged item, please contact our customer support immediately at +39 0471 051000. You can report the issue within 24 hours of the delivery and arrange for a replacement or a refund. We may require photographic evidence to support your claim.
Quality Concerns
If you are unsatisfied with the quality of the product received, please reach out to us within 24 hours of the delivery. We will assess the concern and, if justified, offer a replacement or a full refund in €. The refund will be credited to the original payment method used during purchase.
Refund Process
To initiate a refund, please contact us with your order details at +39 0471 051000. Our customer service team will guide you through the process. Refunds will typically be processed within 7-10 business days after the issue has been acknowledged and confirmed by our team.
Refunds for Cancelled Events
If an event for which you’ve ordered catering must be cancelled, please notify us at least 48 hours in advance. A full refund will be provided in such cases. Cancellations within a timeframe less than 48 hours may be subject to partial refunds depending on our ability to mitigate costs.
Non-Refundable Items
Some items such as gift cards, promotional items, or special orders are non-refundable. Please inquire at the time of purchase if your item falls into these categories.
Contact Information
For any questions regarding our refund policy or to initiate a return or refund, please contact us at the following address: ClearMarket, Pizzeria La Gustosa, Via San Martino, 9, 39100 Bolzano, Italy or call +39 0471 051000.
We reserve the right to amend this refund policy at any time. It was last updated on March 15, 2023.